Frequently Asked Questions.
01. Ordering and Payment
To place an order, follow these simple steps:
- Browse our online store and select the items you wish to purchase.
- Add the selected items to your cart.
- Proceed to checkout and provide your shipping information.
- Choose your preferred payment method and complete the payment.
- Once your order is confirmed, you will receive an email with the order details.
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All transactions are securely processed to ensure your payment information is protected.
02. Shipping and Delivery
We offer standard and express shipping options for domestic and international orders. The availability of shipping options may vary depending on your location. During the checkout process, you will be able to select your preferred shipping method.
The delivery time depends on your location and the shipping method chosen. Generally, domestic orders are delivered within 3-7 business days, while international orders may take longer. You will receive a shipping confirmation email with tracking details once your order is dispatched.
03. Returns and Refunds
You can either cancel the order on our website within 1 hour of placing the order. This is because, after 1 hour, you need to arrange a return by dropping us an email at support@merajhomez.com
04. General Questions
Meraj Homez offers a diverse range of exquisite home décor and accessories, including trays, mirrors, wall art, storage solutions, planters, and more.
We take utmost care in packaging and quality control, but in the rare event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the order. We will guide you through the return process and arrange for a replacement or refund.
We aim to process and ship orders promptly. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, we may not be able to make any changes.
Yes, many of our products are meticulously handcrafted by skilled artisans, resulting in unique and intricately designed pieces.
